Terms of Service

Point Finder is an award-flight alerting service operated by Ventana Global LLC, an Illinois limited liability company, doing business as Point Finder. By checking the acceptance box, creating an account, subscribing to our emails, or using point-finder.com or any Point Finder service (together, the “Service”), you agree to these Terms and to our Privacy Policy. If you do not agree, do not use the Service.

We may update these Terms from time to time. If we make material changes, we will notify you by email or an in-product notice before they take effect, and we will update the version and effective date above. Your continued use of the Service after the effective date constitutes acceptance of the updated Terms. If you do not agree to a change, cancel your subscription and stop using the Service before the change takes effect.

You must be at least 18 years old and able to form a binding contract to use the Service. The Service is operated from the United States. Paid subscriptions are currently offered to customers with a United States billing address only; the free email digest is available more broadly, but the Service is directed to the United States and we make no representation that it is appropriate or available in any other jurisdiction. You use the Service for your own personal, non-commercial travel planning. You may not use it on behalf of another person or business without our written permission.

Point Finder monitors award availability published by third-party data sources, groups what it finds into route-level deals, and emails you the ones our editors judge worth your attention — with the route, cabin, points cost, approximate taxes and fees, and instructions for how a booking of that kind is normally made.

• We are not a travel agency, airline, or booking service. We do not sell tickets, hold inventory, take reservations, or book anything on your behalf. Every booking happens directly between you and the airline or loyalty program, under their terms.
• We are not affiliated with any airline, hotel, loyalty program, or credit-card issuer. We name them to describe where a fare can be booked and how points move — that is all. No airline or program sponsors, endorses, or reviews the Service, and their names and marks remain their own.
• We do not guarantee availability, volume, or savings. We do not promise that any particular deal will still be bookable, that any number of alerts will be sent in a given week or month, that deals will match your preferences, or that you will save money. We deliberately send few alerts and only when we judge a deal worth sending; some periods are quiet.
• Point Finder is not financial, tax, or travel advice. Alerts, guides, points valuations, and booking instructions are informational only. Decisions about transferring points, opening credit cards, or buying travel are yours.

This is the most important thing to understand about the Service. Award seats are a live, shared inventory. Our sources tell us when availability appears; they do not reliably tell us when it disappears. An alert is a report that a fare was seen at a point in time — not a statement that it is available now.

• Availability can be taken by another traveler, repriced, or withdrawn by the airline at any moment, including before you read the email.
• Points costs, taxes, carrier-imposed surcharges, cabin, routing, aircraft, and dates can be reported inaccurately by our sources, can change without notice, and can differ by program, by booking channel, and by passenger.
• Transfer ratios, transfer times, program rules, and award charts change frequently and sometimes without advance notice. Our guides describe how things worked when written.
• Points transfers are generally irreversible. Once you move points from a credit-card program to an airline, you usually cannot move them back, and they may be worth less where they land. Confirm the award seat is actually bookable in the program before you transfer anything.

Always verify every detail — availability, price, fees, and rules — directly with the airline or loyalty program before transferring points, booking, or making any other commitment. You are responsible for what you book and for what you transfer.

Your airline, hotel, and credit-card loyalty accounts are governed by those companies’ own terms, which you are responsible for following. We have no control over and accept no responsibility for: award pricing or devaluation; whether a program honors a booking; account closures, point forfeitures, or clawbacks; schedule changes, cancellations, downgrades, or involuntary rerouting; or a program’s decision about you for any reason. Nothing in the Service is an inducement to violate any program’s rules, and you must not use the Service to do so.

Point Finder offers a free plan (a weekly email roundup for one origin airport and one destination region) and a paid Premium plan (real-time alerts and additional preferences). Premium costs $49.99 per year or $4.99 per month (or the equivalent price shown at checkout in your local currency), plus any applicable taxes, and begins with a 7-day free trial for new subscribers — one trial per person; if you resubscribe, a new subscription may start without one.

• Automatic renewal. Unless you cancel before your trial ends, your payment method will be charged the plan price — or the equivalent shown at checkout in your local currency — plus applicable taxes when the trial ends, and then automatically at the start of each billing period — every year for the annual plan, every month for the monthly plan — until you cancel. By starting a trial or subscription you expressly authorize these recurring charges.
• How to cancel. Cancel any time from your account’s billing panel, which opens the Stripe billing portal, or by emailing support@point-finder.com. An emailed cancellation counts from the day you send it — if a renewal is charged after that day, we will refund it. Cancellation takes effect at the end of the current billing period and you keep access until then. Cancelling during the free trial stops the charge entirely.
• Refunds. Except where required by law or where these Terms say otherwise (an emailed cancellation that a renewal outruns, above; account deletion with paid time remaining, and termination without cause by us — both in Section 18), payments are non-refundable and we do not provide credits for partial billing periods. The free trial exists so you can evaluate the Service before paying. If we get something badly wrong, email support@point-finder.com — we would rather fix it than argue about it. Any refund — one the law requires, one these Terms provide, or one we choose to give — is issued by Link as merchant of record back to your original payment method.
• Price changes. We may change subscription pricing with at least 30 days’ advance notice by email. The new price applies from your next renewal after the notice period; if you do not want it, cancel before that renewal.
• Merchant of record. Point Finder subscriptions are sold through Stripe’s Managed Payments, with Link (a Stripe company) acting as merchant of record: it processes your payment, appears on your statement, collects and remits any applicable taxes, and provides transaction-level support. Ventana Global LLC provides the Service itself under these Terms. Your card details are given to Stripe and Link, never to us, and your purchase is also subject to their consumer terms and privacy policy.
• Currency and taxes. Prices are listed in US dollars; depending on where you are, checkout may show and charge the equivalent in your local currency at the exchange rate applied at purchase. Any sales, VAT, or similar taxes are added on top and shown at checkout before you pay.
• Features change. Plan features described on our pricing page — including any marked “coming soon” — may be added, changed, or removed. We will not materially reduce what a paid plan does mid-term without notice and the ability to cancel.

Sign-in is passwordless: we email you a single-use link. You are responsible for keeping control of that email account and for activity under your Point Finder account. Tell us at support@point-finder.com if you believe your account has been accessed without authorization. Keep the information in your account accurate.

Free signups are confirmed by email before we send anything else (double opt-in). Every deal email carries a one-click unsubscribe, and unsubscribing stops all marketing and deal email while leaving your account intact. Transactional messages — sign-in links, billing notices, and material changes to these Terms — are part of the Service and are sent regardless of marketing preferences.

Deals are surfaced by automated scoring — points cost against a route baseline, number of seats and dates, cabin, and similar signals — and a human reviews the queue before alerts go out. That process is imperfect in both directions: it will miss deals you would have wanted and will occasionally send one that turns out not to be worth it. Scores, rankings, savings estimates, and any “how good is this” framing are our editorial opinion, not a factual guarantee, and no decision with legal or similarly significant effect is made about you.

You agree not to:

• use the Service unlawfully, or to harass, defraud, or harm anyone;
• scrape, crawl, bulk-export, resell, republish, sublicense, or redistribute the Service or the deals, alerts, guides, or other content it provides — including forwarding alerts in bulk, or reposting them to a group, channel, feed, or paid community;
• share your account or alert emails in a way that lets people who have not subscribed receive the Service;
• reverse engineer, decompile, or attempt to extract the source code, scoring logic, or non-public data of the Service, except where that restriction is prohibited by law;
• probe, disrupt, or overload the Service, circumvent rate limits or access controls, or access accounts or data that are not yours;
• upload malicious code or content that infringes any third party’s rights;
• impersonate any person, misrepresent your identity, or sign someone else up for emails;
• use the Service to build or train a competing product, dataset, or model.

We may investigate violations and may suspend or terminate accounts that violate these Terms. Redistribution is what turns a subscription business into a free one, so we enforce it.

The Service — including its software, design, text, graphics, logos, guides, editorial selections, and the Point Finder name and marks — is owned by Ventana Global LLC or its licensors and is protected by copyright, trademark, and other intellectual-property laws. We grant you a limited, personal, non-exclusive, non-transferable, revocable license to access and use the Service for your own travel planning while these Terms are in effect. No other rights are granted. Third-party names and marks that appear in the Service belong to their owners and are used only to identify the programs and airlines a deal relates to.

If you send us suggestions or feedback about the Service, we may use them without restriction or compensation.

If you believe content available through the Service infringes your copyright, send a notice compliant with 17 U.S.C. § 512(c)(3) to legal@point-finder.com with the subject line “DMCA Notice,” including: identification of the copyrighted work; the material claimed to be infringing and where it appears; your contact information; a statement of your good-faith belief that the use is unauthorized; a statement, under penalty of perjury, that the notice is accurate and that you are authorized to act for the owner; and your physical or electronic signature. We respond to valid notices, including by removing material where appropriate, and we terminate the accounts of repeat infringers.

Alerts and guides link to airlines, loyalty programs, and other third-party sites. Those sites are not under our control, we do not endorse them, and we are not responsible for their content, availability, pricing, or practices. Your dealings with them are between you and them.

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WITHOUT LIMITING THE FOREGOING, WE DO NOT WARRANT THAT: THE SERVICE WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE; THAT ALERTS WILL BE DELIVERED, DELIVERED PROMPTLY, OR DELIVERED AT ALL IN ANY GIVEN PERIOD; OR THAT ANY AWARD SEAT, POINTS PRICE, FEE, ROUTING, TRANSFER RATIO, OR PROGRAM RULE REPORTED BY THE SERVICE IS ACCURATE, COMPLETE, CURRENT, OR STILL AVAILABLE. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES, SO SOME OF THE ABOVE MAY NOT APPLY TO YOU.

TO THE MAXIMUM EXTENT PERMITTED BY LAW: (A) NEITHER VENTANA GLOBAL LLC NOR ITS MEMBERS, MANAGERS, EMPLOYEES, OR SUPPLIERS WILL BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, LOST OR DEVALUED POINTS OR MILES, TRANSFERRED POINTS THAT CANNOT BE RECOVERED, THE COST OF SUBSTITUTE TRAVEL, MISSED TRIPS OR OPPORTUNITIES, LOST DATA, OR REPUTATIONAL HARM, EVEN IF ADVISED OF THE POSSIBILITY; AND (B) OUR TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS RELATING TO THE SERVICE WILL NOT EXCEED THE GREATER OF THE AMOUNTS YOU PAID FOR THE SERVICE IN THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM OR ONE HUNDRED DOLLARS (US $100). THESE LIMITS APPLY REGARDLESS OF THE THEORY OF LIABILITY AND EVEN IF A REMEDY FAILS OF ITS ESSENTIAL PURPOSE. SOME JURISDICTIONS DO NOT ALLOW CERTAIN LIMITATIONS, SO SOME OF THE ABOVE MAY NOT APPLY TO YOU; IN THAT CASE OUR LIABILITY IS LIMITED TO THE FULLEST EXTENT PERMITTED.

Nothing in this section limits liability for gross negligence, willful misconduct, fraud, or any liability or statutory damages that cannot be limited or waived under applicable law.

You will defend, indemnify, and hold harmless Ventana Global LLC and its members, managers, and employees from and against third-party claims, damages, and expenses (including reasonable attorneys’ fees) to the extent arising out of your unlawful use of the Service, your redistribution of content in violation of Section 9, or your violation of these Terms or of a third party’s rights.

Please read this section carefully — it affects your legal rights.

• Informal resolution first. Before filing a claim, you and we agree to try to resolve any dispute informally: send a written description of the dispute to legal@point-finder.com, and we will do the same to your account email. If it is not resolved within 60 days, either party may proceed as set out below. Any applicable statute of limitations is tolled during this period.
• Arbitration. Any dispute arising out of or relating to these Terms or the Service will be resolved by binding individual arbitration before a single neutral arbitrator, rather than in court. The Federal Arbitration Act governs this agreement. The parties will agree on the arbitrator (or on a consumer arbitration administrator) within 30 days of a written arbitration demand; if they cannot agree, either party may ask a court to appoint the arbitrator under 9 U.S.C. § 5. The arbitration will use fair, consumer-appropriate procedures: a reasonable exchange of information, a remote hearing or one held where you live (your choice), and a written decision. We will pay the arbitrator’s fees and costs to the extent they exceed the court filing fees you would otherwise have paid, unless the arbitrator finds the claim frivolous. The arbitrator has exclusive authority to resolve any dispute about the interpretation, applicability, or enforceability of this arbitration agreement, and may award the same relief a court could award to you individually.
• Coordinated filings. If 25 or more similar arbitration demands are filed by or with the assistance of the same or coordinated counsel, the parties agree the demands will be resolved in staged batches, with a single arbitrator per batch, before any remaining demands proceed.
• Class-action and jury waiver. Disputes will be arbitrated only on an individual basis. TO THE EXTENT A DISPUTE PROCEEDS IN COURT UNDER THIS SECTION, YOU AND WE EACH WAIVE THE RIGHT TO A JURY TRIAL WHERE THAT WAIVER IS PERMITTED; AND YOU AND WE EACH WAIVE THE RIGHT TO PARTICIPATE IN A CLASS ACTION, CLASS ARBITRATION, OR REPRESENTATIVE PROCEEDING. If the class waiver is found unenforceable as to a particular claim, that claim — and only that claim — will proceed in court rather than in arbitration.
• Carve-outs. Either party may bring an eligible individual claim in small-claims court instead of arbitration, and either party may seek injunctive relief in court for infringement or misuse of intellectual property. Nothing here waives any right you may have to seek public injunctive relief where that right cannot be waived by law; any such request will be decided by a court after arbitration of all arbitrable claims.
• Who this section covers. This Section 16 — including the class-action and jury waivers — also applies to, and may be enforced by, Ventana Global LLC’s members, managers, employees, and suppliers. Any claim against any of them arising out of or relating to these Terms or the Service must be resolved the same way, and subject to the same limits and protections, as a claim against us — individually, in arbitration. Your opt-out right and the carve-outs above apply equally to those claims.
• Opt-out. You may opt out of this arbitration agreement by emailing legal@point-finder.com within 30 days of first accepting these Terms or of first starting a trial or paid subscription, whichever is later, stating your account email and that you opt out of arbitration. Opting out does not affect any other part of these Terms.

These Terms are governed by the laws of the State of Illinois, without regard to conflict-of-laws rules. For any dispute not subject to arbitration, you and we consent to the exclusive jurisdiction of the state and federal courts located in Cook County, Illinois.

If you use the Service from outside the United States, nothing in Sections 16 or 17 deprives you of the protection of the mandatory consumer-protection laws of your country of residence, or of any right you have to bring proceedings in the courts there.

You may stop using the Service at any time. Unsubscribing from an email stops deal mail but does not cancel a paid subscription — to stop billing, cancel from your account’s billing panel or by emailing support@point-finder.com, as described in Section 6. To delete your account and the data that goes with it, email privacy@point-finder.com, as described in the Privacy Policy; if you delete your account with paid time remaining, we cancel your subscription and refund the prorated unused portion. We may suspend or terminate your access if you violate these Terms, if required by law, or if we discontinue the Service. If we terminate without cause while you have a paid period remaining, we will refund the prorated unused portion (issued as described in Section 6). Provisions that by their nature should survive termination do survive it — including any payment obligations already incurred and Sections 9 through 17 and 19.

These Terms, together with the Privacy Policy, are the entire agreement between you and us regarding the Service. If any provision is found unenforceable, the rest stays in effect. Our failure to enforce a provision is not a waiver. These Terms create rights only for you and us, with one exception: the people and companies protected by Sections 14, 15, and 16 are intended third-party beneficiaries of those sections and may enforce them directly. You may not assign these Terms; we may assign them in connection with a merger, acquisition, or sale of assets. Notices to you may be sent to your account email; notices to us go to legal@point-finder.com. Nothing in these Terms creates any agency, partnership, or employment relationship.

Electronic communications. You consent to receive notices, disclosures, and other communications about the Service electronically, at your account email. A notice we email counts as given the day it is sent to that address; keeping that address current is your responsibility (Section 7).

Events beyond our control. We are not responsible for delay or failure to perform caused by events beyond our reasonable control — including outages or changes at the third-party data sources, email, hosting, and payment providers the Service depends on, and events like natural disasters, war, or government action. This does not excuse our refund obligations under Sections 6 and 18.

Questions about these Terms: support@point-finder.com.